Services

Service & Maintenance

Tri-Electronics technical and customer support services begin at project initiation and continue throughout the life of the systems we provide.   After the system is installed and is in use, if a problem does arise, our field service organization is there to help.  Whether your system is under warranty or has been in use for several years, our goal is to dispatch a service technician in a timely manner to minimize your system downtime.  If it is a system that we installed, our field service team will provide a loaner if available to temporarily replace the defective equipment until it can be repaired and returned to service.

Service & Maintenance Agreement

Clients who want to properly maintain the systems that we provide to ensure proper operation and maximize its useful life should consider a Service & Maintenance Agreement.  This agreement can be custom tailored to your needs and can include:

-Quarterly, semiannual or annual preventative maintenance
-Defined response time
-Defined service levels
-Remote support
-Discounted service parts
-On-site spare parts
-24/7 response
-Phone support

Time & Materials Service

Clients who do not want to enter into a Service & Maintenance Agreement have the option to utilize our Time & Materials based support.  Our field service staff can be dispatched on a time & materials basis to handle any service request, whether you are an existing client or a first-time customer.  Our standard trip charge and hourly service rate applies. Emergency or after hours service can also be provided at our emergency service rates.