Service & Maintenance
Tri-Electronics technical and customer support services begin at project initiation and continue throughout the life of the systems we provide. After the system is installed and is in use, if a problem does arise, our field service organization is there to help. Whether your system is under warranty or has been in use for several years, our goal is to dispatch a service technician in a timely manner to minimize your system downtime. If it is a system that we installed, our field service team will provide a loaner if available to temporarily replace the defective equipment until it can be repaired and returned to service.
Service & Maintenance Agreement
Clients who want to properly maintain the systems that we provide to ensure proper operation and maximize its useful life should consider a Service & Maintenance Agreement. This agreement can be custom tailored to your needs and can include:
-Quarterly, semiannual or annual preventative maintenance
-Defined response time
-Defined service levels
-Discounted service parts
-On-site spare parts
Time & Materials Service
Clients who do not want to enter into a Service & Maintenance Agreement have the option to utilize our Time & Materials based support. Our field service staff can be dispatched on a time & materials basis to handle any service request, whether you are an existing client or a first-time customer. Our standard trip charge and hourly service rate applies. Emergency or after hours service can also be provided at our emergency service rates.